Terms and Conditions

Last Updated: 02 Mar 2026

Welcome to Exiito Beverages Pvt. Ltd. ("Company", "we", "our", "us").

By accessing or using our website and services, you agree to the following Terms & Conditions.

If you do not agree, please discontinue use of the website.

1. Definitions

Website refers to the Exiito Beverages online platform.

User, You, or Customer refers to any person accessing or purchasing from the website.

Products refers to beverages manufactured or sold by Exiito.

2. Eligibility

You must be 18 years or older to make purchases.

Users under 18 must use the website under parental supervision.

3. Use of Website

You agree that:

• You will not misuse the website.
• You will not engage in fraudulent activities.
• All information provided during purchase is accurate and complete.
• You will not distribute viruses or harmful code.
• We may restrict or block access if misuse is detected.

4. Products & Availability

All products displayed are subject to availability.

We reserve the right to discontinue or modify products without prior notice.

Images on the website are for representation; actual product may vary slightly.

5. Pricing & Payments

Prices shown include applicable taxes unless stated otherwise.

Prices may change without prior notice.

Payments must be completed during checkout.

Accepted payment methods typically include UPI, Credit/Debit Cards, Net Banking, Wallets, etc.

All payments are processed securely via third-party payment gateways.

We are not responsible for payment failures caused by banks or payment gateways.

6. Order Confirmation

Once an order is placed and payment is successful, you will receive an order confirmation email/SMS.

We reserve the right to cancel any order due to stock issues, suspicious transactions, technical errors, or incomplete information.

7. Shipping & Delivery

Orders are usually dispatched within a reasonable timeframe (e.g., 2–7 business days, unless otherwise stated).

Delivery time varies based on location and courier partners.

Delays caused by courier issues, weather, or uncontrollable events are not our responsibility.

8. Returns, Refunds & Cancellations

Due to the perishable nature of beverages, our policies generally follow standard guidelines:

A. Refunds

Refunds are only applicable if:

• The product delivered is damaged, leaking, or expired.
• Your refund request is raised within 24–48 hours of delivery with proof (image/video).

No refund for:

• Taste preference
• Wrong address by user
• Late claiming
• Opened or consumed product

B. Replacements

If the product arrives damaged, we may offer a free replacement instead of a refund (based on availability).

C. Cancellations

Orders can be cancelled before dispatch only.

Once an order is shipped, cancellation is not possible.

Exiito reserves the right to make final decisions on refunds.

9. User Accounts (If applicable)

If the website allows account creation:

• You must keep your login details confidential.
• You are responsible for all activities under your account.
• We may suspend accounts for suspicious activity or policy violations.

10. Reviews & User Content

If you post reviews, photos, or comments:

• You grant us permission to use this content for marketing or display.
• Content should not be abusive, defamatory, or misleading.
• We may remove content that violates guidelines.

11. Intellectual Property

All trademarks, logos, product designs, website content, and branding elements belong to Exiito Beverages Private Limited.

Unauthorized use is strictly prohibited.

12. Third-Party Services

We may use third-party platforms for:

• Payments
• Shipping
• Analytics
• Marketing tools

We are not responsible for issues caused by these third-party services.

13. Limitation of Liability

Exiito Beverages Pvt. Ltd. is not liable for:

• Indirect, accidental, or consequential damages
• Losses due to courier delays
• User mistakes during ordering
• Issues caused by incorrect user information

Our maximum liability is limited to the value of the purchased product.

14. Indemnification

You agree to indemnify Exiito from any claims, damages, or losses arising from:

• Misuse of the website
• Violation of Terms
• Incorrect information provided
• Third-party claims caused by your actions

15. Governing Law & Dispute Resolution

These Terms are governed by Indian law.

Any disputes shall be resolved under the jurisdiction of courts located in Gujarat.

Arbitration or mediation may also be used where applicable.

16. Changes to Terms & Conditions

We may update these Terms at any time.

Continued use of the website indicates acceptance of updated Terms.

17. Contact Information

For questions about these Terms, contact us: